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Booking Terms and Conditions

Last updated: October 2025

Booking Confirmation

  • All bookings will be confirmed by email. This email will be automatically generated once the booking form has been submitted. Please check your spam or junk inboxes for the confirmation email, should it not be delivered into your inbox
  • The booking window will close once all places at the venue have been filled
  • Payments must be made no later than 21 days (not including school holidays) prior to the event
  • Bookings will not be confirmed until payment has been received in full
  • Entry will be refused if payment has not been made ahead of the conference taking place
  • We will endeavour to meet, but cannot guarantee, all dietary requirements/requests
  • We reserve the right to amend, change or cancel the workshop(s) detailed above, at any time
  • Delegates attending will adhere to the rules and regulations as set by the venue
  • We may share the information you have provided with participating awarding organisations and other stakeholders (including partners) who attend the conference(s). By accepting our terms and conditions, you are providing your permission for us to do so and to be contacted after the event

Booking Cancellation

  • Bookings can only be cancelled by email at conference@thenaeo.org
  • Please give your name, centre name and centre number and invoice number so that we can process your request
  • Bookings cancelled within 21 days (not including school holidays) of the event will incur a £50 administration fee, prior to this bookings can be cancelled free of charge
  • Delegates who have paid in full but fail to attend on the day of an event for any reason (including adverse weather, transport or personal reasons) will not receive a refund
  • We reserve the right to cancel the conference for reasons such as adverse weather conditions, transport issues, insufficient bookings, or other unforeseen circumstances
  • Should public health guidance or legislation dictate that the holding of one or more face-to-face events is not permitted, we reserve the right to cancel this/these events. Should this occur, we will endeavour to provide the maximum period of notice to booked delegates and will explore alternative provision for its member centres