Register for the Exams Manager/Officer Professional Standards
Visit The Learning and Skills Office website by clicking the link above
This updated process allows exams manager/officers to register for the Standards, track progress and claim certification. Senior leaders/line managers are now only required to confirm completion of all targets/activity by signing the certificate.
For the 2026/27 academic year, the NAEO has launched a new and improved version of the Exams Manager/Officer Professional Standards platform which can be found on The Learning and Skills Office website.
These improvements are in response to feedback from exams managers/officers, senior leaders, and line managers. As part of the changes, exams managers/officers have control over registering for the Standards, tracking progress and claiming certiifcation.
Senior leaders/line managers are required to sign the final certificate to confirm completion of all targets/activity.
Process for administering and acquiring the Standards
Registering
Exams Managers/Officers can register for the Exams Manager/Officer Professional Standards on The Learning and Skills Office website and follow these steps:
Step 1: Create an account within The Learning and Skills Office website (this is free to access for exams managers/officers within centres which have a membership to The Exams Office)
Step 2: Record your progress against targets relating to Knowledge and Understanding
Step 3: Record your progress against targets relating to Key Skills
Step 4: Agree to the Values and Attributes Statement which should be downloaded (and retained) for your senior leader/line manager to sign
Step 5: Confirm completion of all targets/activity to download your certificate which should be signed by your senior leader/line manager. This certificate should be retained to evidence your continuous professional development
Achieving the Exams Manager/Officer Professional Standards
You should meet with your senior leader/line manager to set targets and sign the Values and Attributes statement. This statement confirms a commitment to maintain the integrity and security of the examination system within the centre and can be downloaded from The Learning and Skills Office website.
Targets should be based around Knowledge and Understanding and the Key Skills required to effectively perform the exam manager/officer role.
Regular meetings should take place where progress against targets is identified and recorded, and, if required, additional support arranged to ensure that all targets are achieved.
The system within The Learning and Skills Office allows exams managers/officers to track/record progress against Knowledge and Understanding and Key Skills targets.
Claiming the Exams Manager/Officer Professional Standards certificate
Once you have achieved all of your targets, you can claim your certification by confirming completion in each of the three key areas:
A certificate to confirm completion can be downloaded and presented to your senior leader/line manager for signature.
Continuing Professional Development (CPD)
The Exams Manager/Officer Professional Standards platform remains free of charge for exams managers/officers working in centres that hold a membership with The Exams Office. It forms an important part of your ongoing continuing professional development (CPD).
The importance of appropriate professional development is also reflected in the JCQ regulations, specifically General Regulations for Approved Centres, section 5.3, which states:
'...examinations officers must...undertake regular CPD, such as attending an annual update course'.
The Standards provide a framework for an exams officer’s continuing professional development (CPD) by ensuring that targets are focused on the key areas of Knowledge and Understanding, Key Skills, and Values and Attributes.
They also provide a structured approach to monitoring progress against these targets and recognising their successful achievement.
Toolkit
The Exams Manager/Officer Professional Standards Toolkit includes the following information:
- Why have the Standards been launched?
- Who are the Standards intended to support?
- What is contained within the standards?
- What is the process for administering and acquiring the standards?
- Case study 1 - An experienced exams manager/officer
- Case study 2 - A new exams manager/officer
- Key information
Queries
If you have any queries about the changes or at any point as you work towards the Standards, please email contact@thenaeo.org